Support and benefits provided to you during your employment with Portavadie  - download the Help@Hand app and see whats in it for you

Help@hand is an innovative support solution that connects you with expert assistance, resources and benefits tailored to your needs.

Key Features of Help@hand

• 24/7 Availability: Our support team is available around the clock to ensure you receive timely assistance, no matter the hour.

• User-Friendly Interface: Navigate through our platform with ease, finding the information and support you need quickly and efficiently.

• Comprehensive Resources: Access a wealth of articles, FAQs, and tutorials that cover a wide range of topics related to our products and services.

• Personalised Support: Unlimited mental health support, Unlimited GP appointments, Physiotherapy consultations (up to eight per year),

• Extensive savings and discounts for everyday savings on some of your favourite brands

• Financial and Legal Support.

• Eligible family members include a partner and children up to 18, or up to 24 if in full-time education. Eligibility may vary for services.

• This service is suitable for mild to moderate issues. The number of sessions provided will be subject to clinical appropriateness.

• Not suitable for complex, pre-existing, or chronic conditions. Alternative guidance may be provided if appropriate.
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In the event the worst should happen, and a loss of life occurs, Portavadie Crew will be eligible for life insurance while in Portavadie Estates Ltd. employment, subject to the following criteria.

• Colleague employees with 1 year’s minimum service x 2 annual salary.
• Supervisory level / Managers from start date x 4 annual salary.
• Entry ages for the life insurance cover are 16-70 years of age.

How to get access to Help@hand? 

✅ Check Your Emails

An email has been sent via Planday, or we will be able to do that on your Induction day. You will receive an email from Help@hand with instructions on how to log in.

✅ How to Log In

Access it via your browser or download the app Help@hand from the App Store or the Play Store.

✅ Need Assistance?

If you have any doubts about logging in or using the app, email us at HERE, and we’ll be happy to help!